Privacy Policy

Introduction

Collab-RT Realty ("we," "us," or "our"), operated by Collab-RT Realty LLC, is committed to protecting the privacy of our website visitors, clients, and newsletter subscribers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://hillcountry.collab-rt.com, including any related services, features, and content offered through the site.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Submit a contact form: Name, email address, phone number, and message content.
• Subscribe to our newsletter: Email address and, optionally, your name and areas of interest.
• Request property information: Name, contact details, and property preferences.
• Schedule a consultation: Name, email, phone number, preferred date/time, and relevant property or service details.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
• Location data: General geographic location derived from your IP address (city/region level only).
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies as described below.

Cookies and Tracking Technologies

Our website uses the following types of cookies:

• Essential cookies: Required for basic website functionality, such as session management and CSRF protection tokens.
• Analytics cookies: Used by Google Analytics to understand how visitors interact with our website, helping us improve content and user experience.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit your ability to use some features of our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested real estate services.
• To send newsletters and property updates you have opted into.
• To personalize your experience and deliver relevant content about Texas Hill Country real estate.
• To improve our website, content, and services based on usage patterns and feedback.
• To communicate with you regarding appointments, property listings, and transaction updates.
• To comply with legal obligations and protect against fraudulent or unauthorized activity.
• To maintain the security and integrity of our website.

Third-Party Services

We use the following third-party services that may collect or process your data:

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as pages visited, session duration, and demographic information through cookies. This data helps us understand how visitors interact with our site. Google's privacy policy can be found at policies.google.com/privacy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Google Gemini AI

We utilize Google Gemini AI technology to assist in generating and enhancing website content, including blog articles and property descriptions. Content generated with AI assistance is reviewed and edited by our team before publication. No personal visitor data is sent to AI services for content generation purposes.

Social Media Platforms (Facebook / Instagram)

Our website may integrate with Facebook and Instagram APIs for social sharing functionality and to display our social media content. These platforms may collect data about your interactions through their embedded features. We encourage you to review the privacy policies of Facebook/Meta and Instagram for details on their data practices.

Hosting and Infrastructure

Our website is hosted on third-party servers that may log standard web server access data (IP addresses, request timestamps, URLs accessed) for security and operational purposes.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: With trusted third-party vendors who assist in operating our website and delivering services (e.g., email providers, hosting services), under contractual obligations to protect your data.
• Real estate transactions: With relevant parties (lenders, title companies, inspectors) as necessary to facilitate a real estate transaction you have initiated.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business protection: To protect the rights, property, or safety of Collab-RT Realty LLC, our clients, or others.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Contact form submissions: Retained for up to 2 years after your last interaction with us, or as required for ongoing business relationships.
• Newsletter subscriptions: Retained until you unsubscribe. You may unsubscribe at any time using the link in any newsletter email.
• Analytics data: Aggregated analytics data is retained for up to 26 months as configured in our Google Analytics settings.
• Transaction records: Retained as required by Texas real estate regulations and applicable law.

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including HTTPS encryption for all data transmitted to and from our website, secure database storage, CSRF protection tokens on all forms, and regular security reviews of our systems.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can promptly delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: